Duty Manager

Duty Manager

About the role 

You will be responsible for effectively leading on and managing the duty manager responsibilities of the branch operations, in particular Administration and health and safety.  You will be supporting and assisting the Operations Manager in achieving and exceeding all depot KPI’s, targets and objectives. 

About Bestway  

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion.  Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors.  The Group is also the largest overseas investor in Pakistan.   

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman.  Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East 

Responsibilities: 

• Ensure all administration processes within the depot are carried out efficiently, effectively and in accordance with any legislative guidelines and procedures 

• Ensure full compliance of any health and Safety activities within the depot 

• Control of customer credit and debt 

• Control of customer credit notes and claims 

• Pricing and File Maintenance 

• Meet or exceed all Customer Satisfaction targets and scores 

• Drive the standard for great customer satisfaction ensuring a consistently positive shopping experience. 

• Ensure all company policies and procedures in relation to administration are effectively implemented and embedded. 

The Ideal Candidate: 

• Exceptional knowledge of systems and procedures 

• Up to date knowledge of Health and Safety policies and procedures 

• Highly organised and exceptional planning skills with the ability to manage and prioritise various tasks 

• Excellent data analysis skills 

• Good problem solving skills with the ability to think of solutions outside of the norm 

• Strong time management skills 

• Significant experience of delivering both excellent Customer Service and Customer Satisfaction results 

• Excellent and inspiring leadership and team building skills 

• Empathetic and empowering leadership style with the ability to give clear direction and delegate confidently 

• Excellent verbal and written communication skills 

• Excellent listening skills 

Benefits:  

Competitive hourly rate 

• Pension 

• 22 days annual leave 

• Onsite parking 

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply.  Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. 

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.